Multimodal Virtual Assistant

A comprehensive in-vehicle assistant that capitalizes on Generative AI and deep consumer understanding to create an assistant experience that is safe and delightful.

Metahuman Explorations

Need a description here.

Mobile App Help Center

Redesigning General Motor’s mobile app to increase customer satisfaction and increase containment.

GM Energy Bot

General Motor’s first external chatbot to integrate with Generative AI.

SWIFT Virtual Agent

Chatbot using conversational design on the ServiceNow platform

SWIFT Self-Service Portal

UX research and design, with development done in Java and Javascript

CellMark

Service design engagement involving UX research and design